How can we help?

How to buy or sell cryptocurrency?
  1. Create an account
  2. Verify your account
  3. Top up your wallet with a bank account or cryptocurrency transfer

Now you are ready to start your first crypto transaction.

Which countries are supported?

Legal residents of the European Economic Area, Switzerland and the C.I.S. countries are supported.

How to create and verify business account?

Please note, the company account can only be created by a board member, the ultimate beneficial owner (UBO) or an official representative. If this is you, please sign up and verify your account as a private person. Once the verification is confirmed, it will be possible to add a company.

To verify company account it will be necessary to upload the supporting documents: certificate of incorporation, articles of association, account statement. After that, you can perform on behalf of your company. All the documentation and invoices will be issued to the legal entity.

You can add one or more companies.

How long does the verification or onboarding procedure take?

Verification of a private person is performed online and takes about 10 minutes.

The onboarding of the company is simpler, it only requires the submission of key information, but it takes one to three days to verify.

Why do I need to verify my identity?

Identity verification is required by the authorities to ensure regulatory compliance, security and fraud prevention.

How long does it take to buy or sell cryptocurrency?

Buying or selling is instant and automatic.

How long does withdrawal take?

With SEPA payment, the withdrawal of funds takes one business day from the date you send.

Crypto withdrawals are processed instantly.

What payment methods, fiat currencies and digital currencies are supported?

You can top up your wallet or make a withdrawal using bank transfer.
We support transactions in euros (EUR) and cryptocurrencies listed on the exchange page or in your wallet. Transactions in US dollars (USD), other fiat or cryptocurrencies available only for legal entities under OTC contracts.

What is SEPA payment?

SEPA payment is an ordinary payment to an account held with a bank in a SEPA country. SEPA stands for Single Euro Payments Area. SEPA area includes countries of the European Union, Norway, Iceland, Liechtenstein, Switzerland, Monaco, San Marino, Andorra and the Vatican City State. SEPA implies a common infrastructure, rules and formats for payments and cards.

What fees are charged when buying or selling?

The exact amount of any commission is always provided as part of the transaction process. See also the service fees page.

How much currency I can buy or sell?

For security, regulatory compliance, and fraud prevention, there are restrictions on buying and selling digital currencies. These limits vary depending on your account type, payment method used, purchase history age, and other factors. You can see your limits in your account.

How many network confirmations are needed to confirm a cryptocurrency transaction?

When you deposit or withdraw a cryptocurrency from the wallet, the number of network confirmations depends on the type of cryptocurrency.

CurrencyMinimum network confirmation
Bitcoin Cash6
What is two-factor authentication?

Two-factor authentication is an additional layer of security.
This ensures that only you can access your account, even if the password is known to someone else.

Install and setup the Authy or Google Authenticator app on your smartphone (Android, iPhone or BlackBerry).
After setup you'll be able to generate the verification codes you need to sign in to your account.

If you can't access your account with Google Authenticator, please contact support.

How to set up two-factor authentication?

Proceed to your account, click the "Two-factor authentication" and follow the instructions.